Collar Sizing
Small-fits neck size 10-13"
Medium-fits neck size 12-17"
Collars & Leashes
Hand or machine wash (gentle cycle) in cold water, then line dry.
Toys/bedding
Machine wash gentle cycle warm; tumble dry low or air dry.
Payment Options
We accept Mastercard, Visa and Discover.
up to $100 .................$5.00
$100.01 - $199.99 ........$10.50
$200 - $399.99............$14.20
$400.00 - $499.99......$24.70
$500 + ......................$30.50
$100.01 - $199.99 ........$11.95
$200 - $399.99............$27.95
$400.00 - $499.99......$39.90
$500 + ......................$40.00
Shipping (Everywhere Else)
up to $100 .................$7.95
$100.01 - $199.99 ........$13.95
$200 - $399.99............$27.95
$400.00 - $499.99......$39.90
$500 + ......................$40.00
Sales Tax
8.75% sales tax will be applied at checkout for California Residents.
Return Policy
We are sure you will be in love with your Aroo Studio purchase. Please be sure to measure your pet's neck to ensure proper sizing. If you have any questions about your order please contact us immediately. If you are dissatisfied with your purchase for any reason, please return it in its original condition within 7 days and we will be happy to exchange it or offer a store credit towards a future purchase. Buyers are responsible for shipping costs. Sorry, we do not offer exchanges on custom items.
Returns should be mailed to:
Aroo Studio
P.O. Box 70264
Point Richmond, CA 94807-0264
Customer privacy is of utmost importance to us. The following policy discloses our privacy practices.
- Aroo Studio only requests information required by law or otherwise needed to provide the highest level of customer service.
- Aroo Studio is the sole owner of information collected via our website. We do not sell or give this information to anyone. Consumer information is not shared with third parties unless compelled to do so by order of a duly-empowered governmental authority.
- Access to sensitive information is consistent with legal requirements.
- Collected information is solely used to enable Aroo Studio to complete customer orders, assist customers with questions regarding orders, or to contact customers regarding order status. We may also send you information about products in promotional emails. If you would prefer to be removed from future mailings, simply click on the "unsubscribe" link included in all our promotional emails
Website Security
Aroo Studio's ordering process is encrypted for security. When you place an order you'll notice the web address in the browser is preceded by "https" indicating a secure transmission of personal data.
If you have any questions about our privacy policy or website security, please feel free to contact us via email at info@aroostudio.com, or via snail mail at Aroo Studio, P.O. Box 70264, Point Richmond, CA, 94807-0264.
